FAQ

1. What is Lambert One Stop Store?

Lambert One Stop Store is an online shop that offers a range of beauty tools and skincare devices, including the 3 In 1 Face Massager and Acne Blackhead Removal Needles. Our products are designed to help you achieve a flawless complexion using advanced technology.

2. What is your return policy?

We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If your return is accepted, we'll send you a return shipping label and provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

If you have any questions or concerns about your return, you can always contact us at lambertonestopstore@gmail.com.

3. What should I do if my item is damaged or defective?

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

4. Can I return personalized or custom products?

Unfortunately, we do not accept returns for personalized or custom products. These items are specially made for you and cannot be resold.

5. Are there any items that cannot be returned?

Yes, there are certain types of items that cannot be returned. This includes perishable goods (such as food, flowers, or plants), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.

6. How long does it take to receive a refund?

Once we've received and inspected your return, we will notify you if the refund is approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at lambertonestopstore@gmail.com.

7. Do you offer exchanges?

Yes, we do offer exchanges. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. What is the European Union 14 day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same return conditions apply: the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.